Question 1

What is AbroadMates?

Accepted Answer

AbroadMates is a 1-on-1 study abroad mentorship platform where current international students assist aspiring students through video call consultations.

Question 2

How does AbroadMates work?

Accepted Answer

We connect aspiring students with current international students. You browse mentors, pick one, and book a video consultation.

Question 3

How do I sign up for AbroadMates?

Accepted Answer

Create an account on our website. After registration, you can explore mentor profiles and book sessions.

Question 4

Who are the mentors on AbroadMates?

Accepted Answer

Mentors are current international students from diverse countries and academic backgrounds with real, recent experience.

Question 5

How do I choose the right mentor for me?

Accepted Answer

Review profiles, read reviews, and check availability. Profiles include background, expertise, and lived experiences.

Question 6

What topics can I discuss with my mentor?

Accepted Answer

Applications, scholarships, visas, school shortlists, cultural adaptation, housing, and anything related to studying abroad.

Question 7

How long is each consultation session?

Accepted Answer

You choose what fits: our common sessions are 20 or 40 minutes. Some mentors may offer custom durations.

Question 8

Is there a cost associated with using AbroadMates?

Accepted Answer

Yes. Each session has a fee that varies by mentor and duration. Prices are shown on the mentor profile when booking.

Question 9

Can I book multiple sessions with the same mentor?

Accepted Answer

Absolutely. Many students book follow-ups to track progress throughout their application journey.

Question 10

How do I pay for a consultation session?

Accepted Answer

Pay securely at checkout using cards or available local methods (e.g., Bkash, Nagad where supported).

Question 11

Can I reschedule or cancel a booked session?

Accepted Answer

Yes—manage sessions from your dashboard. Cancellations must be ≥24 hours in advance to avoid fees.

Question 12

How is my personal information protected?

Accepted Answer

We use encryption and robust security practices. Your data is processed and stored securely.

Question 13

Will my consultation sessions be recorded?

Accepted Answer

No. We do not record sessions. Conversations remain confidential between you and your mentor.

Question 14

What if I encounter technical issues during a session?

Accepted Answer

Contact support via site chat or email support@abroadmates.com and we’ll help you troubleshoot quickly.

Question 15

Are refunds available?

Accepted Answer

We aim for great experiences. If you’re unhappy, reach out to support to discuss your situation and refund options.

Question 16

How can I contact AbroadMates?

Accepted Answer

Use the contact form or email info@abroadmates.com—we're happy to help with anything you need.