Privacy Policy

We collect various types of information to provide and improve our Services. The categories of personal information we collect depend on how you interact with us and the Services you use. This may include:

• Personal Details (Identifiers)
  • Contact Information: Name, email address, phone number, postal address.
  • Account Information: Username, password, profile picture, and other registration details.
  • Demographic Information: Date of birth, gender, nationality (optional).
• Financial Information (Commercial Information)
  • Payment Information: Credit card details, bank account information, and other payment method details (processed securely by third-party payment processors like Stripe).
  • Transaction Data: Details about mentorship sessions booked, payments made, and services purchased.
• Technical Data (Internet or Other Electronic Network Activity Information)
  • Device Information: IP address, operating system, browser type and version, device identifiers.
  • Usage Data: Information about how you use our Services, including pages visited, features used, time spent on the platform, and referral URLs.
  • Log Data: Server logs that may include your IP address, browser type, and the date and time of your visit.
• Professional and Educational Information
  • Mentor Information: Qualifications, experience, areas of expertise, and professional background (for mentors).
  • Student Information: Educational background, study abroad interests, and academic goals (for students).
• Communications Data
  • Correspondence: Records of your communications with us, including emails, chat messages, and customer support inquiries.
  • Feedback: Information you provide when you participate in surveys or provide feedback on our Services.
• Sensitive Personal Information (as defined by CCPA/CPRA): We do not intentionally collect sensitive personal information such as health data, genetic data, or biometric data. If such information is inadvertently collected, it will be handled with the utmost care and in accordance with applicable laws.

We use the personal information we collect for various purposes, based on specific legal bases as required by GDPR, CCPA, and APPI:

• To Provide and Improve Our Services (Legal Basis: Performance of a Contract, Legitimate Interests)
  • To create and manage your account.
  • To facilitate mentorship sessions and connect students with mentors.
  • To process transactions and payments.
  • To provide customer support and respond to your inquiries.
  • To personalize your experience on our platform.
  • To develop, test, and improve the features and functionality of our Services.
• To Communicate with You (Legal Basis: Performance of a Contract, Legitimate Interests, Consent)
  • To send you service-related notifications, updates, and administrative messages.
  • To provide you with information about our Services, promotions, and news that may be of interest to you (where you have consented or where we have a legitimate interest).
  • To gather your feedback and conduct surveys.
• For Security and Fraud Prevention (Legal Basis: Legal Obligation, Legitimate Interests)
  • To detect, prevent, and investigate fraudulent or unauthorized activities.
  • To ensure the security and integrity of our Services and protect our users.
• For Legal and Compliance Purposes (Legal Basis: Legal Obligation)
  • To comply with applicable laws, regulations, legal processes, and governmental requests (e.g., tax, consumer protection, data privacy laws).
  • To enforce our Terms of Service and other agreements.
  • To protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.
• For Analytics and Research (Legal Basis: Legitimate Interests, Consent)
  • To analyze usage patterns and trends to understand how our Services are used.
  • To conduct research and analysis to improve our Services and user experience.

We may share your personal information with the following categories of recipients for the purposes described in this Privacy Policy:

• With Mentors and Students: To facilitate mentorship sessions, relevant information (e.g., names, profile information, session details) is shared between students and mentors.
• Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processing (e.g., Stripe), hosting, data analysis, customer support, and marketing. These providers have access to personal information only as needed to perform their functions and are obligated to protect it.
• Legal and Regulatory Authorities: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your personal information may be transferred.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

We do not sell or share your personal information for monetary or other valuable consideration, nor do we share it for cross-context behavioral advertising.

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

• General Rights (Applicable to all users)
  • Right to Access: You have the right to request access to the personal information we hold about you.
  • Right to Correction/Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • Right to Deletion/Erasure: You have the right to request that we delete your personal information under certain circumstances.
• GDPR Specific Rights (For users in the EEA and UK)
  • Right to Data Portability
  • Right to Restriction of Processing
  • Right to Object to Processing
  • Right to Withdraw Consent
  • Right to Lodge a Complaint
• CCPA/CPRA Specific Rights (For California Residents)
  • Right to Know
  • Right to Opt-Out of Sale/Sharing
  • Right to Limit Use and Disclosure of Sensitive Personal Information
  • Right to Non-Discrimination
• APPI Specific Rights (For users in Japan)
  • Right to Request Disclosure
  • Right to Request Correction, Addition, or Deletion
  • Right to Request Cessation of Use or Deletion
  • Right to Request Cessation of Provision to Third Parties